FAQ

  • Q: Do I Pay the Contract in Full?

    Nope, we bill on a monthly basis, with payment due within 7 business days of the start of the new month. At the end of each month you’ll receive an invoice detailing the hours worked. Full payment for the month is expected, and we ask that payment be made promptly to ensure continued service.

  • Q: Do you require a retainer fee?

    Yes, we require a $100 retainer fee to secure your postpartum doula services. This fee ensures that your spot is reserved. Please note that the retainer is non-refundable.

  • Q: What happens if I need to cancel or reschedule a session?

    Our contract will outline our cancellation and rescheduling policy. Generally, we ask for a 24 hour minimum notice for rescheduling hours. Any terminations of signed contracts will incur a termination fee of 50% of the remaining balance for unused hours. Specifics will be covered in the contract to ensure clarity for both parties.

  • Q: How do I know if a postpartum doula support is right for me?

    If you’re feeling overwhelmed, need extra support with baby care, or want guidance on postpartum recovery, a doula can be a great fit. Our goal is to provide personalized, non-judgmental support tailored to your family’s needs.

  • Q: Are postpartum doulas covered by insurance?

    Postpartum doula services are generally not covered by standard insurance, but some families may be able to use Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs) to pay for services. We recommend checking with your insurance provider for more details.

  • Q: Will the postpartum doula assist with overnight support?

    At this time, we do not offer overnight support. However, we are happy to provide daytime assistance with infant care, breastfeeding support, and postpartum recovery to help you feel supported during the day.